1. Format of the Contract
These terms of sale apply to all goods supplied by Apprentice Zone via www.apprenticezone.co.uk. The Website is governed by the following terms and conditions; they do not affect your statutory rights.
Any order placed by you for goods advertised on our Website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). We will send you an order acknowledgement shortly after you place your order, notifying you that we have received your order. This acknowledgement is not notification that we have accepted your order.
The contract is subject to your right of cancellation (see condition 5).
We have the right to terminate the contract if the price of the contract is not received from you in cleared funds.
Apprentice Zone may change these terms of sale without notice to you in relation to future sales.
2. Description and price of the goods
We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team on: 0114 247 5572
Every effort is made to ensure that prices shown are accurate at the time of placing your order. If, by mistake, we have under priced an item we will contact you and offer you the following three options:
- placing a new order at the correct price for those goods;
- Canceling the whole of your order; or
- Canceling your order for the miss-priced goods and reconfirm your order for the correctly priced goods.
If you do not choose one of the 3 available options within 14 days, your order will be cancelled or the under priced item will be removed from your order. If any payment has been made by you, you will be credited back to your original payment method.
If within 14 days of accepting your order we discover that all of the goods are unavailable, we will contact you and advise that we may cancel your order and refund or re-credit you within 7 working days. The refund will be credited back to your original payment method.
If within 7 days of accepting your order we discover that some but not all of the goods are unavailable, we will contact you and offer you the option of canceling the whole order or amending your order to a substitute alternative. If you do not choose a substitute alternative within 14 days, the unavailable item will be removed from your order and we will deliver the available goods. If any payment has been made by you, you will be credited back to your original payment method. The price of an item does not include the delivery charge, which will depend on the delivery method you choose.
3. Payment
Payment can be made by any of the options advertised on our Website. Payment shall be due before delivery, If payment fails your order will be cancelled. There will be no delivery until clear funds have been received.
4. Delivery
Free Mainland UK delivery will be made to the address specified when you complete your order. Should you want to change the shipping address after the goods have dispatched from us a charge of £10 will be required (a redirection approval is subject to your order and account status). Contact us for details and conditions regarding delivery outside of mainland UK.
5. Your right of cancellation
You have the right to cancel your contract with Apprentice Zone at any time up to 10 days after you receive the goods. Should you wish to cancel your contract after the goods have been delivered to you, you will be responsible for returning the goods to Apprentice Zone at your own cost unless the goods are faulty or miss-described. You will be credited for the goods within 30 days of notifying Apprentice Zone of the cancellation.
6. Refund policy
If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process.
7. Warranty
All new goods supplied by Apprentice Zone have a 12 months warranty period from the date the goods were delivered (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. If new goods develop a defect during the 12 month warranty period, you should follow the Returns procedure. Please note that the warranty does not cover you for any defects in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use, failure to follow the manufacturer’s or Supplier’s instructions, or any alteration or repair carried out without the Apprentice Zone's prior written approval.